HVAC is a “blind purchase” - you can’t see most of the parts. Here are four tricks the industry repeats year after year.
Common scam
The “cracked heat exchanger” photo
A tech shows you a crack on their tablet and quotes a full replacement. The photo isn’t always from your unit.
What to do: Demand to see the crack on your actual unit. Photograph it yourself with your phone before agreeing to anything.
Pressure tactic
The “illegal coolant” threat
“Your R-22 system is illegal” or “we can’t service it anymore.” R-22 (old Freon) is no longer manufactured, but owning a system that uses it is perfectly legal.
What to do: Refrigerant scarcity is real, but it's not a legal issue. Get a second opinion.
Bait pricing
The $29 “tune-up” special
Reputable companies charge $150–$300 for a real maintenance visit. The $29 specials are typically sales calls in disguise.
What to do: If they recommend $4,000+ in work on a $29 visit, get a paid second opinion before signing.
Recurring charge
The “topping off” scam
HVAC systems are sealed loops. If you need more refrigerant, you have a leak - not a “natural” loss.
What to do: Insist on finding the leak. Fix it or replace the coil. Don't pay for refrigerant year after year.